Firstly, please ensure you are signing into ilovemahj.com (sometimes we have members trying to log into our customer service portal by mistake) - click the LOGIN link at the top of the website. 

Also, keep in mind that passwords are case sensitive, so check that you don't have caps lock turned on.      

If you recently changed your password and allowed your browser to store the password and then auto-complete these when you're logging in, this could be the source of the confusion, because the browser doesn’t know about the new password and is, therefore, auto-completing with an old one. Could this be the issue in your case?     

To get around this, after you have set a new password, please go to ilovemahj.com/login and manually type your email address AND the new password (do not allow your browser to auto-complete these for you).    You should now be able to successfully sign in to your I LOVE MAHJ account and your browser will then ask if you would like to update your saved password. Answer YES to this question when it pops up on your screen. 

If you play on more than one device, please be sure to go through this routine on all of them, otherwise your browser will auto-complete your login details with an old password and you’ll be back to square one.    

If you are still experiencing issues, you can either login without a password, or reset your password from this page.